Shipping and Delivery Policy

Last updated: 13 October 2026

RuneScope is based in Portugal. We work with production and fulfilment partners to make and deliver our physical products. If you need help with an order, contact us at hello@runescope.online, quoting your order number.

Where products are made and shipped

Many of our products are made to order, including printed books, clothing, embroidered accessories and personalised gifts.

Products may be dispatched directly by our production partners. The production location depends on the item, destination, availability and production capacity. Being based in Portugal does not mean every order is made or dispatched from Portugal, and we do not guarantee production in the customer’s country.

Items in the same order may be produced at different locations and arrive in separate parcels.

Destinations and shipping charges

Delivery availability depends on the product and destination. Available shipping methods and charges are shown at checkout before payment. We do not offer every product or delivery method in every country.

If checkout does not offer delivery to your address, please contact us before ordering.

Production and delivery times

The time needed to receive an order includes both:

• Production and processing: preparing, printing, personalising or embroidering your item.
• Transit: transporting the finished item to your delivery address.

Embroidered designs may need digitisation before production. This converts the artwork into instructions for embroidery equipment and can add preparation time.

Product-specific timing information is provided on the listing or during checkout where available. If no estimate is shown, contact us before ordering if you need delivery by a particular date.

Delivery estimates are estimates unless we expressly agree to a delivery deadline. They can be affected by production capacity, public holidays, carrier delays and customs processing. Express shipping, when available, does not necessarily shorten production time.

For EU consumer orders, we will deliver within 30 days of purchase unless a different delivery period has been agreed with you.

Dispatch and tracking

Where tracking is available, we will provide the tracking details after dispatch. Different parcels may have different tracking numbers.

A tracking number can be created before the carrier receives the parcel. Its creation alone does not confirm dispatch, and tracking updates may take time to appear.

If you have not received a dispatch update or your tracking appears stalled, contact us. RuneScope will investigate with the production partner or carrier.

International deliveries

Some orders may cross international borders. Depending on the dispatch location and destination, customs duties, import taxes or carrier clearance fees may apply.

Any such charges collected through our checkout will be identified there. Where additional import charges may be payable on delivery, we will disclose this before purchase, including their amount where reasonably calculable. Contact us before ordering if the information for your destination is unclear.

Delivery addresses and order changes

Please check your delivery address and personalisation details before placing your order. Contact us promptly if you discover a mistake.

We will try to arrange corrections, but changes may no longer be possible once production or dispatch has begun. If an address error or an uncollected parcel leads to additional delivery costs, we will explain any proposed charge and obtain your agreement before arranging a paid redelivery.

Delayed, missing, damaged or incorrect items

Please contact hello@runescope.online if your order is late, missing, damaged or incorrect. Include your order number and, where possible, photographs of any damage or incorrect item.

RuneScope remains your point of contact. We will not require you to resolve the problem directly with our supplier.

For EU consumer orders, if delivery has not occurred within the agreed period—or within 30 days where no other period was agreed—you may give us an additional reasonable delivery deadline. If we still do not deliver, you may end the contract and receive reimbursement. Additional time is not required where the law allows immediate cancellation, including when we refuse delivery or miss an agreed essential deadline.

We remain responsible for goods until you, or a person you nominate other than the carrier, receive them, except where applicable law provides otherwise. Personalisation does not remove your rights when goods are faulty, damaged or not as ordered.

Digital products and subscriptions

Ebooks, downloadable products and daily RuneScope email subscriptions do not require postal shipping. Their delivery arrangements are described on their listings and, where applicable, in our Subscription Policy.

Returns and your rights

Please see our Refund Policy for return and cancellation arrangements. Contact us for the correct return instructions before sending an item to a production partner.

Nothing in this policy limits your statutory consumer rights.

Contact: hello@runescope.online
RuneScope
Rua José Lemos 11
Várzea de Meruge
6270-631 Seia, Guarda
Portugal