Polityka zwrotu kosztów
RuneScope Returns, Refunds and Cancellation Policy
Last updated: 13 October 2026
Contact hello@runescope.online with your order number if you need to cancel, return an item or report a problem. RuneScope remains responsible for resolving your request, including where a production partner makes or dispatches your order.
Request a return or cancellation online
Return or cancel an order: sign in to your customer account, open the order and choose the available return or cancellation request. You may also notify us by email or post. A valid statutory withdrawal does not depend on our approval or the availability of an account button.
For eligible new orders, online cancellation requests are available until the item is fulfilled, followed by the return window below. Personalised goods are subject to the exceptions explained below. Contact us directly if the online option is unavailable or an item is faulty.
Ordinary physical products: 30-day returns
You may request a change-of-mind return of a non-personalised physical product within 30 days after delivery of the last item in the order. If the return deadline falls on a weekend or public holiday, we extend it to the next working day. This includes standard printed books and products selected from our ordinary catalogue.
For our voluntary return offer beyond your statutory withdrawal period, items must be unused, unworn, complete and in their original packaging, with tags where supplied.
Sale prices do not remove your statutory rights. Being printed or produced after an order is placed does not, by itself, make a product personalised.
Your statutory withdrawal rights
Where Portuguese or EU withdrawal rights apply, you normally have 14 days after receiving goods to tell us that you wish to withdraw, without giving a reason. For qualifying goods from one order delivered separately, the period normally begins when the last item is received.
Send a clear cancellation statement by email or post. You do not need our approval to exercise a valid statutory right. Return the goods within 14 days after notifying us.
You may inspect goods as you reasonably would in a shop. Original packaging and attached tags are not absolute conditions of statutory withdrawal. You may be responsible for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Personalised goods
The statutory change-of-mind right generally does not apply to goods made to your individual specifications or clearly personalised, such as an item bearing your own name or message.
Choosing only a standard size, colour or catalogue illustration does not automatically remove withdrawal rights.
Please check your spelling, selections and preview before ordering. Contact us immediately if you notice a mistake. We will try to arrange changes or cancellation, but this may not be possible once production begins.
These restrictions never remove your rights when an item is faulty, damaged, incorrectly produced or different from what you ordered.
Return arrangements and postage
Contact us for the correct return instructions before sending goods to a production partner. Your withdrawal notification remains valid while we arrange those instructions.
For new purchases made under this policy, customers pay the direct postage cost of change-of-mind returns. RuneScope pays the necessary return costs for faulty, damaged or incorrect goods. No restocking fee applies.
We will honour any more favourable return arrangements offered when you placed your order.
Faulty, damaged or incorrect goods
Please tell us about the problem and provide photographs where reasonably possible. Photographs help us investigate but do not replace your legal rights.
We will arrange the appropriate remedy under applicable law, which may include repair, replacement, a price reduction or a refund. Necessary remedies are provided without charge.
New physical goods covered by Portuguese law have a three-year legal conformity guarantee from delivery. Our 30-day return offer does not shorten this protection. Other mandatory rights applicable to your purchase remain unaffected.
Refunds
For statutory withdrawal, we refund the payments due within 14 days after receiving your withdrawal notice. For returned goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, unless we have offered to collect them.
When you withdraw from the whole order, reimbursement includes the least expensive standard outbound delivery option we offered. Extra charges for an upgraded delivery method need not be reimbursed.
For voluntary returns outside the statutory withdrawal period, we refund the returned goods within 14 days of receipt and inspection; original delivery charges are not refunded unless otherwise agreed.
Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Bank processing may take additional time. Refunds for faulty goods follow the applicable statutory requirements.
Ebooks and other digital products
Contact us if a file is missing, inaccessible, faulty or not as described.
We will not treat a download alone as proof that you waived your withdrawal rights. Any applicable loss of withdrawal rights requires the legally required express consent, acknowledgement and confirmation. Where those requirements have not been met, your statutory rights remain.
Daily RuneScope subscriptions
You can cancel future renewals through “Manage or cancel your subscription” in your account, or contact us for help. Cancellation stops future renewal charges; ordinary cancellation allows delivery to continue through the paid period.
Cancelling renewal is separate from exercising a statutory withdrawal right or requesting a remedy for a faulty service. Those rights remain available. Please see our Subscription Policy for further details.
Optional withdrawal form
To: RuneScope, hello@runescope.online
Rua José Lemos 11, Várzea de Meruge, 6270-631 Seia, Guarda, Portugal
I/we give notice that I/we withdraw from the contract for:
Goods or service:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:
You may use this form or send any other clear statement.
Nothing in this policy limits your statutory consumer rights.
RuneScope Returns, Refunds and Cancellation Policy
Last updated: 13 October 2026
Contact hello@runescope.online with your order number if you need to cancel, return an item or report a problem. RuneScope remains responsible for resolving your request, including where a production partner makes or dispatches your order.
Ordinary physical products: 30-day returns
You may request a change-of-mind return of a non-personalised physical product within 30 days after delivery of the last item in the order. If the return deadline falls on a weekend or public holiday, we extend it to the next working day. This includes standard printed books and products selected from our ordinary catalogue.
For our voluntary return offer beyond your statutory withdrawal period, items must be unused, unworn, complete and in their original packaging, with tags where supplied.
Sale prices do not remove your statutory rights. Being printed or produced after an order is placed does not, by itself, make a product personalised.
Your statutory withdrawal rights
Where Portuguese or EU withdrawal rights apply, you normally have 14 days after receiving goods to tell us that you wish to withdraw, without giving a reason. For qualifying goods from one order delivered separately, the period normally begins when the last item is received.
Send a clear cancellation statement by email or post. You do not need our approval to exercise a valid statutory right. Return the goods within 14 days after notifying us.
You may inspect goods as you reasonably would in a shop. Original packaging and attached tags are not absolute conditions of statutory withdrawal. You may be responsible for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Personalised goods
The statutory change-of-mind right generally does not apply to goods made to your individual specifications or clearly personalised, such as an item bearing your own name or message.
Choosing only a standard size, colour or catalogue illustration does not automatically remove withdrawal rights.
Please check your spelling, selections and preview before ordering. Contact us immediately if you notice a mistake. We will try to arrange changes or cancellation, but this may not be possible once production begins.
These restrictions never remove your rights when an item is faulty, damaged, incorrectly produced or different from what you ordered.
Return arrangements and postage
Contact us for the correct return instructions before sending goods to a production partner. Your withdrawal notification remains valid while we arrange those instructions.
For new purchases made under this policy, customers pay the direct postage cost of change-of-mind returns. RuneScope pays the necessary return costs for faulty, damaged or incorrect goods. No restocking fee applies.
We will honour any more favourable return arrangements offered when you placed your order.
Faulty, damaged or incorrect goods
Please tell us about the problem and provide photographs where reasonably possible. Photographs help us investigate but do not replace your legal rights.
We will arrange the appropriate remedy under applicable law, which may include repair, replacement, a price reduction or a refund. Necessary remedies are provided without charge.
New physical goods covered by Portuguese law have a three-year legal conformity guarantee from delivery. Our 30-day return offer does not shorten this protection. Other mandatory rights applicable to your purchase remain unaffected.
Refunds
For statutory withdrawal, we refund the payments due within 14 days after receiving your withdrawal notice. For returned goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, unless we have offered to collect them.
When you withdraw from the whole order, reimbursement includes the least expensive standard outbound delivery option we offered. Extra charges for an upgraded delivery method need not be reimbursed.
For voluntary returns outside the statutory withdrawal period, we refund the returned goods within 14 days of receipt and inspection; original delivery charges are not refunded unless otherwise agreed.
Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Bank processing may take additional time. Refunds for faulty goods follow the applicable statutory requirements.
Ebooks and other digital products
Contact us if a file is missing, inaccessible, faulty or not as described.
We will not treat a download alone as proof that you waived your withdrawal rights. Any applicable loss of withdrawal rights requires the legally required express consent, acknowledgement and confirmation. Where those requirements have not been met, your statutory rights remain.
Daily RuneScope subscriptions
You can cancel future renewals through “Manage or cancel your subscription” in your account, or contact us for help. Cancellation stops future renewal charges; ordinary cancellation allows delivery to continue through the paid period.
Cancelling renewal is separate from exercising a statutory withdrawal right or requesting a remedy for a faulty service. Those rights remain available. Please see our Subscription Policy for further details.
Optional withdrawal form
To: RuneScope, hello@runescope.online
Rua José Lemos 11, Várzea de Meruge, 6270-631 Seia, Guarda, Portugal
I/we give notice that I/we withdraw from the contract for:
Goods or service:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:
You may use this form or send any other clear statement.
Nothing in this policy limits your statutory consumer rights.
